Although the IRS says it has made great strides in customer service to taxpayers over the past year, “We have a lot more work to do,” Commissioner Danny Werfel said Thursday. That work includes ...

In early April, the IRS released its 10-year strategic operating plan, a document that includes 42 key initiatives and 190 projects intended to transform how the agency delivers tax services. As part ...

The Internal Revenue Service (“IRS”) released an update to its plan to transform agency work and improve taxpayer experience. The update to the Strategic Operating Plan provides “an outline of the ...

Our Lady of the Wayside's Terry Davis on how converting operational disruption into a strategic advantage can determine ...

The following is a blog post reprinted with permission from AchieveIt.Okay, so this is going to be one of those “you’ve got to be kidding me” moments, what many of us call a BFO: Blinding Flash of the ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...

This page is being updated to reflect our strategic plan progress and initiatives for FY27-FY28. Please check back in the coming weeks for more details. The Harvard Business School (HBS) IT three-year ...

Forget the myth that an IT strategy plan is just documentation for compliance or something that sits on a shelf. Picture this ...

Ryan Austin is Founder and CEO of Cognota. You can attend free virtual workshops to learn how to run L&D like a business. The strategic alignment of learning and development (L&D) initiatives with ...

Will Kenton is an expert on the economy and investing laws and regulations. He previously held senior editorial roles at Investopedia and Kapitall Wire and holds a MA in Economics from The New School ...